Refund & Cancellation Policy

As a consumer buying online you normally have 14 days from the day after purchase (or delivery of goods) to cancel and receive a refund. Some important exceptions apply and are set out below.

When you buy a digital product you agree that delivery begins immediately and you acknowledge that you lose your 14-day right to cancel once download or access has started. This is permitted under the Consumer Contracts Regulations. If you have not accessed or downloaded the product, contact us within 14 days and we will refund you in full.

• Cancel within 14 days and before accessing any content or attending a session for a full refund.
• If you asked us to start within the 14 days, we may deduct a proportionate amount for the sessions or modules already delivered.
• After 14 days, or once delivery has substantially begun, fees are non-refundable.

Items personalised or made to your specification (mugs, tumblers, cake toppers, party favours, bespoke branding and similar) are exempt from the 14-day right to cancel once production has begun. Please check spelling, colours and artwork carefully before approving. This does not affect your rights if the item arrives faulty, damaged or not as described.

Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund if goods are faulty, not as described or not fit for purpose, and to a repeat performance or price reduction if a service is not carried out with reasonable care and skill. Report any issue within 30 days of receipt with photographs where relevant.

• Free discovery calls can be rescheduled or cancelled at any time.
• Paid sessions can be rescheduled once with at least 48 hours' notice; less than 48 hours' notice may forfeit the session.
• If we need to reschedule, you may choose a new date or a full refund.

Deposits for design, branding and website projects cover time reserved and work already carried out and are non-refundable once work has commenced. If you cancel mid-project, you will be invoiced for work completed to date.

Contact us through the contact page with your name, order details and reason. Approved refunds are issued to the original payment method within 14 days of us accepting the cancellation.